Client Experience Associate (Software Products)

Location: Calverton Office

IMS supports multiple bioinformatics initiatives from government and commercial institutions in public health and medical research applications. IMS is looking for a Client Experience Associate (Software Products) to consult with new and long-term clients using our software applications to identify requirements, answer questions, and address any related concerns as well as provide advice on implementing our software applications to meet their needs. In this position, you will collaborate with internal developers and managers to resolve client concerns and fulfill client requirements. Tasks also include testing software systems, developing documentation, and creating training materials.


  • Bachelor’s degree from a U.S. Department of Education accredited institution in English, Biology, Social Science, or a related field with at least a 2.9 GPA
  • 0-4 years of professional experience in a customer-oriented position
  • Demonstrated strong verbal and written communication skills
  • Demonstrated ability to relay technical information to clients and users in layman terms
  • Demonstrated strong problem-solving and analytical skills
  • Demonstrated customer service skills
  • Excellent attention to detail and organization skills
  • Must be able to multi-task, meet deadlines, and work within a team
  • Strong presentation skills preferred
  • Experience with databases a plus

Salary Range

Starting at $43,000/year; Salary Commensurate with Experience

If this sounds like the right position for your career submit your application.

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