Information Management Services, Inc. supports multiple public health, medical research, and bioinformatics initiatives from government and commercial institutions. As part of our mission, we employ over 250 users working with a wide variety of industry standard applications on hundreds of servers. We are looking for an entry-level Desktop Support Technician to provide hands-on technical support to our users as part of our 20-member Systems Team. In this role, you will be assisting the team with responding to a wide variety of technical issues, ranging from the routine to complex and challenging. You will be responsible for performing hardware upgrades for PCs and thin clients as well as Windows and software application installations, configurations, and troubleshooting. You will also assist with the maintenance of the corporate hardware inventory. This position will be based at our headquarters in Calverton, MD, though on-site support of our users in our Rockville, MD office may also be required.

Requirements

• Associate’s degree in Information Systems, Information Technology, or related field from an accredited institution as determined by the U.S. Department of Education, with at least a 2.9 GPA
• 2 years of professional Windows desktop administration experience (A Bachelor’s degree in IS, IT, or related field from an accredited institution with a 2.9+ GPA is considered equivalent to the 2 years of related professional experience.)
• Demonstrated proficiency with Microsoft Windows desktop operating systems
• Familiarity with Microsoft System Center or another configuration management tool preferred
• Basic understanding of programming logic (PowerShell, Bash, etc.)
• Demonstrated strong verbal and written communication skills
• Demonstrated ability to relay technical information to users in layman terms
• Demonstrated strong problem-solving and analytical skills
• Demonstrated customer service skills
• Excellent attention to detail and organization skills
• Must be able to multi-task, meet deadlines, and work within a team
• Strong presentation skills preferred
• Ability to use a personal vehicle for local travel
• Ability to obtain and maintain a Public Trust security designation